Rogers is cramping my style

We canceled Rogers TV, and when they came to “unplug” us they messed up our Internet connection. I managed to write this post on someone else’s computer, but will have to add my posts after our connectivity is restored.

When we called Rogers, we were told they would send someone to check out the situation in 5 days. There was little concern for our concerns. PR training might be in order, unless, of course, it is just the corporate culture. Then, it really won’t help.

Rogers has definitely cramped my style.

UPDATE: A very friendly technician came and checked things out today, and it turns out that our line was in bad shape. It just happened to conk out at the same time as the TV was turned off, although part of the problem was that the splitter wasn’t removed when the TV line was. Something like that ~ it’s obviously not my area of expertise.

So the manager on the phone, who was quite rude and disinterested, was NOT a good representative for the company. The technician, on the other hand, was friendly, gave understandable explanations, and apologized for any inconvenience.

This experience is a reminder that when someone is talking to you at work, you are the one who determines what that person thinks of the whole enterprise you are employed by.

 

Advertisements

About CarolWiebe

Art entices, inspires, and delights me. Art is a vehicle for laughter, tears, wonder, enlightenment--taking me on a constant path of discovery. You can't say that about housework (except, perhaps, for the crying part).
This entry was posted in COMPUTER and tagged , , , , , , . Bookmark the permalink.

2 Responses to Rogers is cramping my style

  1. Sherri says:

    Your blog is like visiting a candy store…so I’m very upset that Rogers has shut your doors for a few days! lol (so sorry about that and I hope it’s fixed soon). All of your recent work is “delicious”! :~)

  2. RogersElise says:

    Hi Carol

    I agree with Sherri, your blog is great! I apologize for any inconvenience the internet line “in bad shape” may have caused, and especially for the negative first impression you had. I am glad to hear the technician restored your service and all that in a friendly manner!

    I am Elise from the Rogers social media team, also @RogersElise on Twitter and many forums. When an issue like yours happens, traditional Care channels are your best bet as they are fully equipped to respond to your questions and investigate technical issues. But sometimes, you need someone to look further into matters and that’s where our team comes in. To listen to customers feedback and to help where and when we can. Our goal is to make it easier for customers to make business with Rogers.

    I am glad that this time I actually won’t have to work more ;)
    But remember that you can ask questions and give us your feedback and reach us directly via Twitter (@RogersHelps and me @RogersElise), or Facebook (facebook.com/Rogers)

    Thanks Carol!
    And keep posting!

I LOVE hearing from you!

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s